PATIENTS INFORMATION

Patients Information

LOCATION


The Illawarra HealthCare Centre is located at 271 Kanahooka Road, Dapto, NSW. If you are coming by car, there is parking at the rear of the Centre and ample street parking nearby.

We are easily accessible from surrounding suburbs by car: 

Kanahooka – 2 minutes
Horsley – 4 minutes
Berkeley – 5 minutes
Unanderra – 7 mins
Warrawong – 10 minutes
Figtree – 11 mins
Wollongong – 14 minutes

Home Visits & After-Hours Visits: Home visits during normal hours are available for regular patients of the practice who live within a 2km radius.

Please call early in the day if you require a home visit.

For GP medical advice beyond our current opening hours, we recommend one of these two services:

Wollongong Radio Doctors: Call 09 4228 5522. Please let them know your usual GP’s name so we receive notification of the visit.

The closest Emergency Department is at:

Wollongong Hospital: 

Crown Street
Wollongong, NSW 2500
PH : 02 4222 5000
Distance: 11mins

Shellharbour Hospital: 

15-17 Madigan Boulevarde
Mount Warrigal, NSW 2528
PH: 02 4295 2500
Distance: 20mins

New Patients: New patients are welcome to join our practice. We prefer that your first appointment is a longer appointment so that we can collect your health information and perform a thorough physical examination. Please bring any information such as results or scans that may be helpful in your care.

Please arrive 10 minutes prior to your appointment time to complete the new patient forms. Our receptionist can assist if you have any questions.

Appointments/Bulk Billing Clinics: The majority of our consultations are by appointment only with the doctor of your choice. However we run a Bulk Billing Clinic each day, at which appointments are not available and you will see the Bulk Billing Clinic doctor.

Appointments


Our standard appointment time is 15mins. To assist us to run as close as possible to time, please request an appointment length that matches the complexity of the concerns you wish to discuss with your doctor. Our receptionists can also help you choose an appropriate time. If there are too many issues to deal with in the allocated time, we may need to schedule a second appointment.

Every day there are consultation times reserved for urgent matters. These appointments are 10 minutes in length to deal with the urgent problem (e.g. acute illness). Please ring as soon as you think you may need to see the doctor and let reception know that the problem is urgent. We will endeavour to provide your choice of doctor and time whenever possible. For routine appointments, you will usually be sent a reminder either by SMS or phone; however, you are responsible for attending your appointment. If you are unable to attend for any reason, please call the practice as soon as possible to cancel your appointment. Failure to attend appointments may result in a fee.

Each doctor has a cancellation list, and we generally have cancellations every day. Please feel free to ask to be placed on this list if you would like an earlier appointment. Our system does require you to make an appointment in order to be placed on this list. Should your doctor be unavailable at your appointment time, we will contact you as soon as possible to let you know and rearrange your appointment. Some appointments will require a longer time, such as mental health treatment plans, health assessments and care plans. If you are coming for a specific reason, please inform our receptionist when making your appointment so the appropriate time can be allocated.

Your Responsibilities

The staff at Illawarra HealthCare Centre are committed to providing high-quality care in a warm and friendly environment. As this process requires a team approach with our patients at the centre of this team, you have certain responsibilities, including the following: 

We expect you to attend your appointments. If you are unable to attend an appointment, we expect you to contact us to cancel as early as possible. This allows us to offer the appointment to another patient.

You must be honest and respectful in your interactions with all practice staff. We consider that our relationship is based on mutual trust and respect. Acting in a dishonest manner undermines this relationship and puts you at risk of adverse outcomes.

You must follow up on referrals for all investigations, including pathology and radiology. This means attending for the investigation and returning to discuss results. While the practice strives to ensure all results are followed up, it is ultimately the responsibility of the patient to ensure that they have received their results. Your doctor will inform you how this should be done. It is not sufficient to assume that everything is OK if you hear nothing.

You must follow up recalls and reminders sent to you. These are sent by SMS or letter and are an important tool in providing excellent care. Should you receive a notification that your doctor wants to see you, we expect you to attend an appointment to discuss the issues at your earliest convenience.

You should attend specialist referrals given to you. Your doctor will organise a specialist opinion when they feel that this is necessary for your care. If there are issues with attending a specialist, please return to talk with your doctor about this.

We expect you to actively participate in achieving your health goals and follow up on advice given. We commit to working with you to achieve the best possible health outcomes, but this requires your co-operation and following the advice of our medical staff. We recognise that change is difficult, and we understand that it will sometimes feel impossible, but we are here to help, so please continue to work with us through the process.

Doctor Availability

Dr Udit Khanna

Mon: 8:30 – 5:30pm
Tues: 8:30 – 5:30pm
Wed: 8:30 – 5:30pm
Thurs: 8:30 – 5:30pm
Fri: 8:30 – 5:30pm
Sat: 8:00 – 12:00pm

Reminder & Recall System: We consider your participation in health monitoring to be an important part of your health care. We have a reminder and recall system for follow-up visits and routine health checks to assist you in this. You may receive reminders by SMS or phone.

Our surgery also participates in national/state or territory reminder systems/registers, with your consent (e.g. Australian Childhood Immunisation register, NSW Cervical Cancer screening register). If you do not wish to be included in these services, please advise the doctor or practice staff.

Test Results: Results of tests your doctor orders will be available at your next appointment, and it is usually preferable to discuss these in person with your doctor. On occasion, your doctor may arrange to discuss this with you by phone.

For your privacy/confidentiality, we will not discuss results at the front counter, and receptionists are not authorised to give out results.

Script Requests & Referrals: Most repeat prescriptions and all new medications will require a consultation so that the doctor can check your health and update your records.

All new referrals and most review referral letters also require a consultation. The referral process requires a GP to initiate the request for a specialist consultation and requires your doctor to write a detailed letter with important information including your presenting problem, history and medications. Referrals for review from a previous consultation also require a letter that includes an update of your current health issues and any relevant recent events or results.

Please note that referrals cannot be backdated as Medicare specifically prohibits this. It is the responsibility of your specialist to ensure that you have a valid referral prior to you attending your appointment. If you attend your specialist without a valid referral, the receptionist will need to call and arrange for the referral to be written prior to you seeing the doctor.

Language Difficulties: We provide assistance with communication in case of languages other than English through use of the Translating and Interpreting Service, 24hrs and 7 days a week. 131450

Disabled Access: This practice is designed for wheelchair access and also has a disabled toilet for ease of use for patients. If you have special needs, please discuss these with your doctor.

Privacy Policy & Confidentiality: We maintain confidentiality of all patient information in compliance with privacy legislation. It is the policy of this practice to ensure your medical records and personal health information are secure at all times and are only available to authorised members of staff.

Feedback & Complaints: We take your feedback, concerns and complaints very seriously. Please feel free to talk to your doctor, nurse or our reception staff if you have any problems. You may also contact usthrough this website using the form on either our home or contact page.

We provide regular opportunities for patient feedback via questionnaires, a suggestions box and being responsive to verbal complaints. We welcome your comments and contributions.

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